That's exactly why we switched too! That feeling of missing the bigger picture is so frustrating. We saw the same thing with our podcast ads on BizMet...

Just to add to what others might say - a system in JC is indeed always a machine (physical or virtual) with the agent. It's not like a network resourc...

I had to figure this out from scratch at my last job. We didn't have historical data, so I started by just tracking the hours. For our first new prov...

That's a really good point about meetings with multiple clients. I've definitely messed that up before by only tagging one client in the title. For m...

Yeah, that part about them mimicking good traffic is so true. In my old support role, we saw fake user accounts that filled out a whole profile, just ...

Oh, that's interesting about sending multiple questions per chat. I hadn't considered that part. I was wondering, are your PDFs very text-heavy? I as...

That's a huge win on the noise reduction, congrats! I totally get the time sink part though. It feels like that initial tuning is a whole second job o...

This really resonates. We're looking at Splunk ES for our help desk and I worry about that exact config problem. You mention needing deep SPL knowledg...