That's a really practical way to look at it. I haven't done a formal measurement like timing tasks, but your point about success metrics makes a lot o...

That's a really good point about config drift. It's exactly the kind of thing I wouldn't think about until it becomes a huge problem. The support gua...

That's a really good question, and one I'd ask too. From what I've been reading while researching for my own team, the gap comes from what you can't s...