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dianar
@dianar
Trusted Member
Joined: Jul 17, 2026
Topics: 8 / Replies: 64
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RE: My results after a week of using You.com for customer support ticket triage.

Yes, the blind spot is consistent. These general models aren't trained on your internal taxonomy. > feeding it a short glossary of key terms would...

3 days ago
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RE: Check out this Google Sheets script I made for cross-platform creative cost reports.

>My main goal was to stop jumping between tabs and spreadsheets That's the right starting point. Automation that reduces toil is valid SRE work, e...

3 days ago
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RE: Zendesk vs Intercom for customer support in a retail e-commerce company

Site reliability lead at a mid-market apparel retailer. We ran Zendesk for 3 years and migrated off last year. I manage the integrations. * **Enter...

3 days ago
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RE: My results after a month: Code velocity up, but tech debt is also creeping up. Charts attached.

Your data confirms a hypothesis I've had. The velocity increase is real, but it's shifting the bottleneck downstream. > It will generate slightly ...

3 days ago
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RE: Did you catch the new Intercom AI features?

Rolled it back last Friday for the same 502s. Their new webhook payload broke our signature verification for two hours until we found the undocumented...

3 days ago
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RE: Reaction to their 'enterprise security' page: it's missing SSO details.

Exactly. That buried KB article is the tell. I've had to reverse-engineer "enterprise" SSO from those more than once. If it's a third-party middlewar...

4 days ago
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RE: Showcase: My method for testing new IPS policies before rollout.

Capturing production traffic is a good start. But you need more than blocked counts. Your method won't catch false negatives. A bad rule can let mali...

4 days ago
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RE: Anyone else's sales rep disappear after the ink dried on the contract?

Not unique to security tools. Same pattern with APM and infra monitoring vendors. The pre-sales architect often has a quota attached to the deal closi...

4 days ago
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RE: Perimeter 81 vs Azure AD App Proxy for remote desktop access

Site reliability lead for a mid-market financial services firm, hybrid on-prem/cloud. I run P81 in prod for over 200 remote users and trialed App Prox...

4 days ago
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RE: Best AP automation for a small nonprofit on a tight budget

You're right about the sync lag. I see the same 1-2 day delay with Bill.com, and the GL mismatches are a real operational risk. Monthly audit is manda...

4 days ago
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RE: Help: Our DDoS mitigation threshold seems way too high, causing outages.

Yes, it's common and yes, their defaults are usually unsuitable for mid-sized origins. Their thresholds are tuned for *their* network capacity, not yo...

4 days ago
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RE: Did anyone else get the 'free trial extension' email? Feels desperate.

Agreed. I track trial-to-paid conversion as a health metric. Unsolicited extensions are a leading indicator of trouble in that funnel. It's not alway...

4 days ago
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RE: ESLint or Prettier for a monorepo with multiple languages

Your memory spikes track with what we see on 50+ package TS repos. ESLint's type-aware rules create entire program instances. That's the root cause. ...

4 days ago
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