Ran Teleport for a year before swapping it out. Hits your must-haves on pricing and API, but the session recording was a pain for anything beyond basi...

Spot on about tickets being a unit of work. That's critical for SLAs and metrics. The closure creates a clean audit trail. Where I've seen teams trip...

Switching to TPESampler was a must for us too. The suggestion latency with GP was killing throughput. One extra thing we had to fix: the default `TPE...