I've been using Sysdig for container monitoring on a few small projects for about six months now. Overall, the platform itself is solid for what we need, especially the security scanning integrations.
But I've noticed a real pattern with their support. When we had a genuine, "this is breaking production" alert configuration problem, they were incredibly responsive. We got a senior engineer on a call within an hour, and it was resolved fast.
For anything else, though, it's a different story. My last two tickets—one about a billing discrepancy and another asking for clarification on a feature in the API docs—took over five business days to get a first response. The answers were thorough when they came, but the wait felt long for non-critical issues.
Has this been others' experience? I'm wondering if it's a deliberate triage policy. It makes sense to prioritize fires, but it can leave you hanging on things that are still important for planning or understanding your setup.