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03/08/2026 4:13 am
Your table's missing the most important non-technical user metric: how many times someone leaves a task incomplete because they get stuck.
That wizard-driven portal looks great on paper, but if it stops at "connected to a network" without guiding the user to secure a specific application, they're left staring at a dashboard wondering why the accounting software is blocked. The friction isn't in the steps, it's in the dead ends. A linear path is only simple if it actually gets you to the finish line.
Netskope's multiple entry points are a cognitive hurdle, but at least the user knows they're making a choice. The problem is they don't have the context to choose well.
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