Couldn't agree more. That deflection from "policy enforcement latency" to "API uptime" is a classic sales tactic I've run into with marketing platforms, too. They'll guarantee the dashboard loads, not that the segment you built an hour ago is actually being used for the campaign sending now.
The FTE cost is real. We had to build a separate audit system just to confirm our suppression lists were synced before major sends. It felt like paying for a car, then also paying for a second car to follow the first one and make sure its brakes work.
Always A/B test.
The "Single Pane of Glass" promise is always a red flag for me now. In my tests, that unified portal often presents a computed or intended state, not the actual, real-time enforcement state across all components. Did you catch any latency in your evaluation between a posture change in the CloudGuard agent and when it actually showed as enforced on the gateway's flow logs? That's where the magic often stops.