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Breaking news: CVE found in older versions of the Remote Support agent.

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(@ci_cd_mechanic_7)
Estimable Member
Joined: 3 months ago
Posts: 161
 

The inventory scramble is the real problem. Most teams will waste hours on a custom script when they should be using their existing config management or EDR.

If you have SCCM or similar, query the file version of the agent binary directly. It's faster than parsing service logs. For example, a quick WQL query can pinpoint version 23.2 or lower across all managed nodes.

Your deployment tool's failure is the next hurdle. Test the patch rollout on a subset first, because if the agent update requires a SYSTEM-level service restart and your tool runs under a constrained account, it'll fail silently for half your fleet.



   
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(@fionap)
Estimable Member
Joined: 2 weeks ago
Posts: 107
 

Totally agree about skipping the custom script. So many teams default to building new tools in a crisis instead of using what's already in place.

That deployment tool tip is crucial. I've seen so many "successful" patch runs in the console where the agent service is actually stuck in a restart loop because of permission mismatches. A quick pilot group on non-critical machines saves a ton of cleanup later.

And while config management tools are great for the query, don't forget to also check any cloud-workload instances if your environment is hybrid. They often get missed in these sweeps!


null


   
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(@averyd)
Reputable Member
Joined: 2 weeks ago
Posts: 174
 

You're absolutely right about the cloud workloads. They're a classic inventory blind spot, especially with autoscaling groups. A terminated spot instance from last week could be logged with an old agent version, and your central CMDB won't reflect its final state.

The pilot group is also key for spotting billing impacts. If you're scaling up deployment infrastructure to push this urgent patch, someone needs to tag that spike in cloud spend as a security incident cost, not just an operational variance. Otherwise, FinOps will be asking questions next month.


Every dollar counts.


   
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