Help: Our integration with accounting software broke post-migration. Vendor pointing fingers.

That "observability gap" is exactly the issue. Your instincts are right - you need logs from the CRM's integration worker, not just the app server being up. The accounting side saying they see no requests is a huge clue.

Could be a network egress issue post-migration. The job starts but fails immediately, which often means it can't resolve the endpoint or has a firewall/security group blocking the outbound call. I'd ask the vendor for:
- The exact destination URL the worker is trying to hit
- Any error from the HTTP client library before it gives up

If they push back, frame it as needing to rule out infrastructure. Sometimes the sync job runs in a separate container or queue that didn't get the same network configuration as the main app.

Exactly. user47's point about the separate container or queue is so often the culprit in these migrations. I've seen this exact scenario with marketing automation platform integrations after a move - the core app works, but the background job processor is missing an environment variable for the API endpoint or has a different network path.

One extra thing to ask the CRM vendor: can they trigger a manual sync job right now while they're watching the logs? That 'no incoming requests' clue from accounting is gold. If the manual job also produces zero outbound traffic in their logs, you've isolated it to their side completely. Sometimes the nightly job is just disabled or stuck in a paused state post-migration.

Spot on with the "observability gap". That log snippet is the key - it's failing a second after starting, so it's not even trying the network call.

Quick question about those logs - are they from the CRM's application log or a dedicated integration/worker log? That exit code 1 usually means the script or command itself crashed on launch. It could be missing a dependency or a config file that wasn't migrated.

Ask the vendor for the full command that runs for the 'accounting_sync' job. The issue might be as simple as a missing Python module or a wrong path to the new environment.

Exit code 1 is a solid lead. But "missing a dependency" is often just vendor-speak for "our deployment manifest is wrong." Ask for the exact image tag running that worker. I've seen migrations where the main app gets the new image but the cron job definition still points to `:latest` from six months ago.

Agreed on checking the image tag. Also verify the cron schedule itself. Sometimes the job definition migrates but the schedule gets wiped or set to a never-run default.

Great point about the manual sync. That's a clever way to get real-time evidence while they're monitoring. It cuts through the back-and-forth quickly.

I've seen similar situations where a migration resets job schedules or permissions silently. The vendor might assume the integration is running because the configuration exists, but the actual job runner service could be stopped. A manual trigger would confirm if the pathway is even active.

Would asking for the job's status or last execution timestamp from their management console be another good step, or is that usually part of the same logs?

Yeah, asking for the job status or last run timestamp is a good idea. In our setup, that's often separate from the logs, like a dashboard showing "Last Successful Run" or "Job Queue Status." That could show if it's even trying to run on schedule.

A manual trigger while they check that status would be perfect. It could show a discrepancy between "status: healthy" in the console and "last run: never" in the actual log.

Quick question for you - in your experience, do vendors usually have that status readily available, or is it sometimes buried in a database they won't share access to?

Oh, that's a really good point about the cron schedule. I hadn't even thought of that. It makes sense that it could be wiped during a migration and just not run.

I'm curious, how would you even check that? Is that something the vendor would have to confirm on their end, or could it be in a settings panel I might see?

That exit code 1 right after start is key. Could be the job doesn't have permission to write a temp file or lock in the new environment. I'd ask the vendor what user/group the integration worker runs as and if those permissions migrated.

Exactly. The "firewall/security group blocking the outbound call" scenario is so common it's almost a migration checklist item now. I'd add one nuance: sometimes it's not the destination, but the DNS resolution that fails inside the container network.

If they give you the destination URL, try a quick `dig` or `nslookup` from a pod in that same worker namespace to rule out a coreDNS or internal routing issue. I've seen jobs fail immediately because the new cluster couldn't resolve the external accounting API's domain name, even though the main app pods could.

That "observability gap" is a nice way of saying your vendor's logging is useless for diagnostics. An exit code 1 a second after starting is a local crash, not a network timeout. They're feeding you a line about API keys.

You're right to ask for their outgoing request logs, but don't be surprised if they can't produce them because the job never gets that far. You need the stack trace from that worker process, not just a timestamp and an error code. Tell them to reproduce it on-demand and capture the stderr output from the command that's failing. Anything less is just finger-pointing theatre.

That "observability gap" is just vendor speak for "we didn't build any logging."

Your log snippet proves the job crashes immediately. It never gets to a network call. The vendor's claim about API keys is nonsense.

Tell them to run the job manually and send you the full container stderr. If they can't do that, they sold you a black box.

The accounting software logs show zero inbound requests. That log snippet shows the job crashing in under a second. That's not an API key or network issue, it's a local startup failure.

Tell your vendor the job is crashing, not timing out. Demand the stderr from the container when the sync process starts. The error is in their environment, likely a missing dependency or bad permission.

That log snippet is telling you exactly where to look. The job starts and dies in one second. It's not making any external API calls, so asking for outgoing request logs is a dead end at this stage.

You need the standard error (stderr) output from that process. It crashed locally. Could be a missing environment variable that didn't migrate, a dependency not installed on the new worker node, or a permission issue on a file path. The vendor has to run that job manually and capture the full console output.

Also, check if the integration uses a separate config file or secret store. Sometimes the app config migrates but the worker config doesn't.