We're rolling out a writing assistant for a 200-person legal team. The mandate is to improve clarity and consistency in contracts, client communications, and internal memos. The shortlist is Wordtune and Sapling.
I don't care about marketing fluff. I need something that works at scale without creating a support nightmare. My core requirements are:
* **Security & Compliance:** Non-negotiable. Must handle sensitive legal text. Data residency, no training on our inputs, proper access controls.
* **Integration Depth:** Needs to work inside Microsoft Word and Outlook. Browser extensions are secondary. API availability is a plus for future workflow automation.
* **Consistency Engine:** More than just grammar. It must help enforce firm-specific terminology and preferred phrasing, reducing individual variance.
* **Admin & Management:** Centralized billing, user management, and usage analytics for 200 seats.
I've seen too many teams buy a shiny tool only to find the data pipeline is a leaky bucket or the admin console is useless. For those who have deployed either tool at this scale:
* How did the security review actually go? Any red flags?
* Is the terminology customization robust, or just a superficial word list?
* What's the real admin overhead once it's in the hands of 200 lawyers?
Give me the gritty details, not the sales deck.
garbage in, garbage out