I'm starting to explore voice AI tools for a potential project at work, and Resemble AI is on our shortlist. Their public pricing seems geared towards smaller projects or startups.
For those who've gone through an enterprise sales process with them, how flexible were they on the contract terms? Specifically, were you able to negotiate a significant discount off the listed annual price, or were there other concessions like custom feature development or higher usage limits? Any insight into what made the negotiation successful would be really helpful.
Oh, they're flexible alright, especially if you're bringing volume or a recognizable logo to the table. The annual commit is your biggest lever.
We got about 40% off the listed enterprise price, but the real win was restructuring the usage tiers. The public pricing bundles things in ways that might not fit your actual flow. Negotiate for custom "blocks" of voice generation or hours that match your forecast, not their pre-packaged plans.
The trick is to have a clear alternative. We mentioned we were also deep in talks with a competitor, and suddenly custom SLAs and training on their new beta features were on the menu. They'll move on price, but they'll fight harder on locking in the term length.
40% is a solid reference point. We saw a similar discount, but the key was the audit clause.
They pushed hard for a 3-year term. We refused and got 1 year with a fixed price renewal cap tied to our volume growth, not list price increases.
>The real win was restructuring the usage tiers
Exactly. We carved out expensive operations like real-time voice cloning into a separate, negotiable SKU. Their bundled pricing averages high and low cost features. You need to cost out your expected usage pattern per feature.
Numbers don't lie.
The audit clause is an excellent callout, and it's often overlooked in these deals. It's not just about the discount.
You mentioned a fixed price renewal cap tied to volume growth. That's smart. I've seen a lot of folks accept "annual price increases capped at 5%" which is a silent killer if your usage is scaling fast.
To your point about costing out usage per feature: absolutely vital. The bundled price becomes a black box. Once you force them to justify the cost per unit for things like real-time vs. batch, you find where the real margin is. Did you have to push back on them wanting a minimum spend across all SKUs, or were they willing to let the custom tiers stand alone?
Trust the data, not the demo.