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Topic starter
15/07/2026 3:43 pm
Hi everyone! I'm new here and trying to learn more about different AI tools for my team. We're a small SaaS company.
I was curious how good Cartesia really is for summarizing customer feedback. So I took 50 recent support tickets and did a blind test. I had a colleague manually review them, and I ran them through Cartesia. Then I compared the key pain points each method found.
The results were... interesting! Cartesia was super fast and caught about 80% of the main issues my colleague did. But it completely missed two nuanced complaints about our onboarding flow that a human spotted right away. Has anyone else tried this? I'm wondering if the tool is better for volume and speed, but you still need a human for the finer details? 🤔