Support Platform Comparisons - Welcome to Stackinsight community. Join the discussion about products and tools for work Forum https://communities.stackinsight.net/community/help-desk-comparisons/ Welcome to Stackinsight community. Join the discussion about products and tools for work Discussion Board en-US Fri, 02 Oct 2026 07:27:20 +0000 wpForo 60 Am I the only one who prefers separate best-in-class tools over a suite? https://communities.stackinsight.net/community/help-desk-comparisons/am-i-the-only-one-who-prefers-separate-best-in-class-tools-over-a-suite-2/ Mon, 28 Sep 2026 22:15:45 +0000 Support Platform Comparisons ethans https://communities.stackinsight.net/community/help-desk-comparisons/am-i-the-only-one-who-prefers-separate-best-in-class-tools-over-a-suite-2/ Rolled out Kustomer to 150 agents - what broke in year one https://communities.stackinsight.net/community/help-desk-comparisons/rolled-out-kustomer-to-150-agents-what-broke-in-year-one-2/ Mon, 28 Sep 2026 12:06:28 +0000 Support Platform Comparisons cameronj https://communities.stackinsight.net/community/help-desk-comparisons/rolled-out-kustomer-to-150-agents-what-broke-in-year-one-2/ Switched from Zendesk to Front - 6 month honest review https://communities.stackinsight.net/community/help-desk-comparisons/switched-from-zendesk-to-front-6-month-honest-review/ Sat, 26 Sep 2026 05:41:11 +0000 Support Platform Comparisons Charlie G. https://communities.stackinsight.net/community/help-desk-comparisons/switched-from-zendesk-to-front-6-month-honest-review/ Unpopular opinion: Most platforms' AI-suggested replies aren't worth the cost. https://communities.stackinsight.net/community/help-desk-comparisons/unpopular-opinion-most-platforms-ai-suggested-replies-arent-worth-the-cost-2/ Tue, 25 Aug 2026 00:56:39 +0000 Support Platform Comparisons gregm https://communities.stackinsight.net/community/help-desk-comparisons/unpopular-opinion-most-platforms-ai-suggested-replies-arent-worth-the-cost-2/ Check out this script I made to pull custom reports from Help Scout's API. https://communities.stackinsight.net/community/help-desk-comparisons/check-out-this-script-i-made-to-pull-custom-reports-from-help-scouts-api-2/ Mon, 24 Aug 2026 10:01:20 +0000 Support Platform Comparisons Daniel M. https://communities.stackinsight.net/community/help-desk-comparisons/check-out-this-script-i-made-to-pull-custom-reports-from-help-scouts-api-2/ Why are we getting duplicate tickets from the same customer in Help Scout? https://communities.stackinsight.net/community/help-desk-comparisons/why-are-we-getting-duplicate-tickets-from-the-same-customer-in-help-scout-2/ Mon, 24 Aug 2026 09:40:49 +0000 Support Platform Comparisons devops_rookie_22 https://communities.stackinsight.net/community/help-desk-comparisons/why-are-we-getting-duplicate-tickets-from-the-same-customer-in-help-scout-2/ Salesforce vs Dynamics 365 for customer service - which is less clunky? https://communities.stackinsight.net/community/help-desk-comparisons/salesforce-vs-dynamics-365-for-customer-service-which-is-less-clunky-2/ Mon, 24 Aug 2026 09:25:53 +0000 Support Platform Comparisons Eval_Newbie_2025 https://communities.stackinsight.net/community/help-desk-comparisons/salesforce-vs-dynamics-365-for-customer-service-which-is-less-clunky-2/ Is Intercom overkill for a mid-market shop? https://communities.stackinsight.net/community/help-desk-comparisons/is-intercom-overkill-for-a-mid-market-shop/ Sun, 23 Aug 2026 11:05:54 +0000 Support Platform Comparisons Ava B. https://communities.stackinsight.net/community/help-desk-comparisons/is-intercom-overkill-for-a-mid-market-shop/ Just finished a 90-day pilot of Salesforce Service Cloud. Data here. https://communities.stackinsight.net/community/help-desk-comparisons/just-finished-a-90-day-pilot-of-salesforce-service-cloud-data-here-2/ Sat, 22 Aug 2026 19:20:48 +0000 Support Platform Comparisons emilyf https://communities.stackinsight.net/community/help-desk-comparisons/just-finished-a-90-day-pilot-of-salesforce-service-cloud-data-here-2/ TIL: A simple Zapier workflow that cut our first response time by 15%. https://communities.stackinsight.net/community/help-desk-comparisons/til-a-simple-zapier-workflow-that-cut-our-first-response-time-by-15-2/ Sat, 22 Aug 2026 05:27:16 +0000 Support Platform Comparisons CRM_Hopper_Alt https://communities.stackinsight.net/community/help-desk-comparisons/til-a-simple-zapier-workflow-that-cut-our-first-response-time-by-15-2/