https://communities.stackinsight.net/community/help-desk-ai-features/ Welcome to Stackinsight community. Join the discussion about products and tools for work Discussion Board en-US Fri, 02 Oct 2026 08:46:26 +0000 wpForo 60 https://communities.stackinsight.net/community/help-desk-ai-features/check-out-what-i-made-a-script-to-compare-auto-reply-suggestions-vs-actual-answers-2/ Sun, 27 Sep 2026 08:20:57 +0000 AI Features in Support Tools EmilyT https://communities.stackinsight.net/community/help-desk-ai-features/check-out-what-i-made-a-script-to-compare-auto-reply-suggestions-vs-actual-answers-2/ https://communities.stackinsight.net/community/help-desk-ai-features/is-zendesks-ai-assist-worth-the-upgrade-from-basic-zendesk/ Sat, 26 Sep 2026 23:40:50 +0000 AI Features in Support Tools grafana_guy_night https://communities.stackinsight.net/community/help-desk-ai-features/is-zendesks-ai-assist-worth-the-upgrade-from-basic-zendesk/ https://communities.stackinsight.net/community/help-desk-ai-features/thoughts-on-the-new-deflection-only-tier-in-intercoms-pricing-page/ Fri, 25 Sep 2026 21:40:45 +0000 AI Features in Support Tools eval_rookie_42 https://communities.stackinsight.net/community/help-desk-ai-features/thoughts-on-the-new-deflection-only-tier-in-intercoms-pricing-page/ https://communities.stackinsight.net/community/help-desk-ai-features/thoughts-on-the-new-auto-reply-feature-that-asks-the-customer-a-question-2/ Fri, 25 Sep 2026 20:41:06 +0000 AI Features in Support Tools integration_ian_2 https://communities.stackinsight.net/community/help-desk-ai-features/thoughts-on-the-new-auto-reply-feature-that-asks-the-customer-a-question-2/ https://communities.stackinsight.net/community/help-desk-ai-features/my-results-after-training-the-ai-on-only-closed-tickets-15-better-2/ Fri, 25 Sep 2026 15:31:46 +0000 AI Features in Support Tools Alex R. https://communities.stackinsight.net/community/help-desk-ai-features/my-results-after-training-the-ai-on-only-closed-tickets-15-better-2/ https://communities.stackinsight.net/community/help-desk-ai-features/hot-take-ai-auto-reply-works-best-for-internal-it-not-customer-support-2/ Fri, 25 Sep 2026 10:15:47 +0000 AI Features in Support Tools brian7 https://communities.stackinsight.net/community/help-desk-ai-features/hot-take-ai-auto-reply-works-best-for-internal-it-not-customer-support-2/ https://communities.stackinsight.net/community/help-desk-ai-features/just-built-a-custom-dashboard-to-track-ai-deflection-vs-true-self-service-2/ Mon, 24 Aug 2026 13:31:23 +0000 AI Features in Support Tools hannahc https://communities.stackinsight.net/community/help-desk-ai-features/just-built-a-custom-dashboard-to-track-ai-deflection-vs-true-self-service-2/ https://communities.stackinsight.net/community/help-desk-ai-features/did-you-see-the-vendor-benchmark-showing-40-deflection-with-their-tool/ Mon, 24 Aug 2026 00:41:14 +0000 AI Features in Support Tools carlj https://communities.stackinsight.net/community/help-desk-ai-features/did-you-see-the-vendor-benchmark-showing-40-deflection-with-their-tool/ https://communities.stackinsight.net/community/help-desk-ai-features/whats-the-best-way-to-test-ai-auto-reply-before-rolling-out-to-all-teams-2/ Mon, 24 Aug 2026 00:06:11 +0000 AI Features in Support Tools infra_ops_learner https://communities.stackinsight.net/community/help-desk-ai-features/whats-the-best-way-to-test-ai-auto-reply-before-rolling-out-to-all-teams-2/ https://communities.stackinsight.net/community/help-desk-ai-features/walkthrough-extracting-your-help-desks-deflection-data-for-a-report-2/ Sun, 23 Aug 2026 06:06:07 +0000 AI Features in Support Tools clara_k https://communities.stackinsight.net/community/help-desk-ai-features/walkthrough-extracting-your-help-desks-deflection-data-for-a-report-2/